Lublin Info Centre
Smaller CEE cities are becoming attractive to BSS investors
The World Bank’s Doing Business report shows that clearly: a decade ago two thirds of all emerging Europe countries were ranked between the 50th and 130th positions. Today, two thirds are amongst the top 50 economies, globally, with the largest improvers such as Belarus, Macedonia and Croatia leaping up by more than 80 notches.
This, together with a number of other factors such as access to very well-qualified labour force, has resulted in an annual growth for the BSS sector of between 18 and 20 per cent. Multiple analyses show that this trend should continue in the coming years.
Such fast growth in the industry has allowed regional cities to present their business offers to the investors coming from the US and Western Europe. The last ten years have proved that not only capital or large cities are good locations for BPO or SSC operation centres. Cities with between 100,000 and 350,000 inhabitants have also become more and more attractive for such types of business.
Emerging Europe
Emerging Europe is a stand-alone online publication born out of passion for the CEE region and a will to contribute to its development. It is also a platform designed to really discuss business opportunities in the region. In line with its mission, Emerging Europe contributes to capacity building efforts in the region by donating part of its revenues.
About the author
Wiktor Doktór is CEO of ProProgressio, a business services consulting and advisory organisation, a CEE partner of the Global Sourcing Association, the International Association of Outsourcing Professionals and the German Outsourcing Association. He is an outsourcing industry expert specialising in a wide range of outsourcing activities, including BPO, R&D, ITO, Call and Contact Centre, nearshoring and offshoring. He is one of the top outsourcing experts in Poland, awarded for his work focused on the development of the industry.
